Our vision: all the children deserve to be happy
Our mission: ensuring a real and immediate support to children, through the child helpline 116 111The service 0800 8 200 200 was founded in 2001 within the Phare projects, financed by the European Union and supported by Romtelecom. The successful story of the child helpline's activity is due exclusively to the enormous number of callers who have contacted the toll free line and made possible the maintenace of this phone service even after the Phare Programmes came to an end. Starting January 2006, the child helpline continued its activity, becoming a nongovernmental, non profit organization, aiming at protecting and promoting the child's rights in Romania. In July 2008, Asociatia Telefonul Copilului in partnership with Romtelecom received from the National Authority for Communication the license for the implementation of the European harmonized number for children, 116 111. Starting the 1st of October 2008, 116 111 has become functional at the national level. Romania was the third country in Europe which provided children with this facility, following the EC Decision.
Telefonul Copilului provides the following services:
- information in order to promote and respect the child rights
- counselling in order to promote and respect the child rights
- referral to the institutions able to offer the adequate assistance to each case
- cases monitoring
- monitoring that child rights are respected in Romania